espeak respects your privacy and is committed to protecting the personal data that you share with us. In general, you may browse our website without providing any personal data about yourself (except for cookies and similar technologies, as described in this Privacy Policy).
When you choose to use our website or our application, an AI-powered tool designed to help users improve and achieve fluency in the English language (the "App" or the "Services"), or when you voluntarily provide us with personal data (for example, when contacting support), this Privacy Policy explains how we collect, use, store and protect your personal information.
Who is responsible for the processing of your personal data?
The entity responsible for the processing of your personal data is:
espeak
Email: support@espeak.it
Phone: +39 347 760 6837
Address: Milano, Italy
In this Privacy Policy, espeak may be referred to as "espeak", "we", "us" or "our".
How we collect and use information, and legal basis for processing
Depending on your interaction with espeak, we may collect two types of data:
Non-Personal Data
"Non-Personal Data" means information that does not identify a specific natural person and cannot reasonably be used to identify such a person.
This may include, for example:
- dates and times of interaction with the App
- usage patterns and aggregated statistics
- technical logs
- interaction metadata
- device or system-level information collected in aggregated form
Non-Personal Data may be used without limitation and for any lawful purpose, including commercial, analytical, research or statistical purposes, in order to operate, maintain, improve and secure our website, App and Services, including fraud prevention and system optimization.
Personal Data
"Personal Data" means any information that may be used to identify an individual, directly or indirectly, including but not limited to:
- first and last name
- email address
- telephone number
- physical or billing address
- date of birth
- gender
- occupation or professional information
- account credentials
- any other information required to provide the Services you request
We process Personal Data in accordance with applicable data protection laws, including the GDPR, and based on one or more lawful bases, as detailed below.
Information used to provide the Services
We may collect and store Personal Data such as name, email address, telephone number and other contact information in order to provide access to the App and Services.
We may also collect and process information related to your use of the App, including:
- information provided during AI-powered lessons or conversations
- transcripts generated during lessons
- voice recordings created during interactions with the App
- learning progress and performance metrics
The legal basis for this processing is the performance of a contract between you and espeak and the necessity to provide the Services you request.
Information for customer support and inquiries
When you contact espeak for support, assistance or information, we may collect and store Personal Data such as your name, email address, telephone number and the content of your communication.
This information is used solely to respond to your request and provide customer support.
The legal basis for this processing is the performance of our contractual obligations and our legitimate interest in providing effective customer support.
Information for maintenance and improvement of the Services
We may use Personal Data and technical information, such as IP addresses, server logs, cookies, local storage technologies, pixel tags or similar tools, to:
- operate and administer the App and website
- analyze usage patterns
- improve functionality, performance and user experience
- ensure security and prevent misuse
We may also use conversation data and interaction data, in aggregated or anonymized form where possible, to train, improve and optimize ourAI models and algorithms.
The legal basis for this processing is our legitimate interest in improving and securing our Services, as well as the performance of our contract with you.
Marketing and promotional communications
Where permitted by applicable law and subject to your consent where required, we may process your contact details (such as email address) to send you newsletters, updates, service-related notices or promotional communications.
You may withdraw your consent at any time by clicking the “unsubscribe” link included in our communications or by contacting us directly.
The legal basis for this processing is your consent or our legitimate interest, as permitted by law.
Cookies, pixels and similar technologies
Our website and App may use cookies, pixels, web beacons and similar tracking technologies.
These technologies are used to:
- ensure proper functioning of the Services
- enhance performance and usability
- analyze usage trends
- improve security
Cookies do not contain account credentials or passwords and are used solely to recognize returning users and sessions.
You may block or delete cookies through your browser or device settings. Please note that disabling cookies may affect the functionality and user experience of the Services.
Additional information may be provided in a separate Cookie Policy.
International data transfers
Personal Data may be transferred to recipients located outside the European Union orEuropean Economic Area.
Where such transfers occur, and where the recipient country does not provide an adequate level of data protection, espeak relies on appropriate safeguards, including Standard Contractual Clauses approved by the European Commission.
Data retention
espeak retains Personal Data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.
Once no longer necessary, Personal Data is securely deleted or anonymized. Aggregated and anonymized statistical data may be retained indefinitely.
Data subject rights
In accordance with applicable data protection laws, you have the right to:
- access your Personal Data
- request rectification or deletion
- restrict or object to processing
- request data portability
- withdraw consent at any time
Please note that deletion or restriction may affect our ability to provide the Services.
To exercise your rights, please contact us at support@espeak.it.
Data security
We implement appropriate technical and organizational measures to protect Personal Dataagainst unauthorized access, loss, alteration or disclosure.
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure.
Third-party websites and services
Our website and App may contain links to third-party websites, applications or services.espeak is not responsible for the privacy practices of such third parties.
We encourage you to review the privacy policies of any third-party services you access.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page and, where required by law, notified to you.
Privacy inquiries
If you have any questions or concerns regarding this Privacy Policy or the processing of your Personal Data, please contact:
Email: support@espeak.it
Telefono: +39 347 760 6837
Indirizzo: Milano, Italy
If you are a resident of the EU/EEA, you also have the right to lodge a complaint with your local data protection authority.